Terms & Conditions

About these terms

These terms apply to the services provided by NRI Concierge Management ("we", "us"), and to your use of this website. By enquiring or booking with us, you accept them.

Individual bookings are also subject to the specific written quotation or confirmation we send you, and to the terms of the suppliers involved: hotels, venues, transport operators and event vendors. Where a supplier's terms differ, theirs apply to their part of the arrangement.

Our role

We plan, book and coordinate travel, transport, accommodation, venues and events on your behalf. For some services we act as the provider; for others we act as an agent arranging the service with a third-party supplier. We will tell you which applies to a given booking.

Enquiries and quotations

An enquiry is not a booking. Quotations are based on the information you give us and on supplier availability at the time, and may change if your dates, numbers or requirements change, or if a supplier's availability or rates change before confirmation.

A booking is confirmed only when we confirm it to you in writing.

Payment

Payment terms, including any deposit, the balance due date and accepted payment methods, are set out in the written quotation or confirmation for your booking. Please ask us if anything there is unclear before you pay.

Changes and cancellations

If your plans change, tell your point of contact as early as you can. We will tell you clearly what can still be changed and what a supplier has already committed to on your behalf.

Changes and cancellations are subject to the terms set out in your written confirmation and to the terms of the suppliers involved. Charges already incurred with a supplier may not be recoverable.

Your responsibilities

• Give us accurate names, contact details, dates and traveller numbers, and tell us promptly if they change.
• Hold valid passports, visas and any other documents required for your journey.
• Tell us in advance about medical, mobility or dietary requirements so we can plan around them.
• Arrange appropriate travel insurance for your journey.
• Treat vehicles, accommodation and venues with reasonable care.

Matters outside our control

Some things cannot be planned around: weather, road and traffic conditions, flight delays and cancellations, strikes, civil disruption, government restrictions and other events beyond our reasonable control. Where these affect an arrangement we will do what we reasonably can to find an alternative, but we are not responsible for the event itself.

Liability

Our liability in relation to a booking is set out in your written confirmation. Nothing in these terms limits liability where the law does not allow it to be limited.

Where we act as an agent, the supplier is responsible for the service it provides.

This website

The content of this website, including text, photography and design, belongs to us or is used with permission, and may not be reproduced without our consent.

We aim to keep the site accurate and available, but we do not guarantee that it will be free of errors or uninterrupted.

Complaints

If something goes wrong, tell us while you are travelling if you can. Most problems are easier to fix on the ground than afterwards. If you would still like to raise it formally, write to us using the contact details below.